At Mentis Clinic Asia, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you access our services—both in-person and online.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details, date of birth, gender, and identification documents.
- Medical Information: Health history, symptoms, diagnostic reports, prescriptions, and treatment records.
- Technical Information: IP address, browser type, device data, and interaction with our website.
- Payment Information: For billing and transaction purposes (handled via secure third-party gateways).
How We Use Your Information
We use your information for the following purposes:
- To provide psychiatric and psychological consultations.
- To maintain accurate medical records.
- To process payments and manage billing.
- To contact you regarding appointments, updates, or services.
- To improve our website, services, and user experience.
- To comply with legal or regulatory obligations.
Confidentiality and Data Protection
- All personal and medical data is stored securely, with access limited to authorized professionals only.
- We adhere to strict confidentiality and ethical guidelines in accordance with local healthcare regulations and international privacy standards.
- Online sessions are conducted via encrypted platforms to ensure privacy.
Sharing of Information
We do not sell or share your information with third parties for marketing purposes.
Your data may only be disclosed:
- To another medical professional, with your written consent.
- To legal or regulatory authorities, when required by law.
- In emergencies, where there is a risk of harm to self or others.
Your Rights
- Access the personal and medical information we hold about you.
- Request corrections to inaccurate or outdated data.
- Withdraw consent to data processing (subject to legal and clinical constraints).
- Request deletion of your records (where applicable and permissible by law).
To exercise these rights, please contact us using the details provided below.
Cookies and Website Tracking
Our website uses cookies to enhance user experience and monitor site performance. You may choose to disable cookies in your browser settings, but doing so may limit functionality.
Third-Party Services
Our online booking and payment systems may use third-party platforms. These services have their own privacy policies, and we recommend reviewing them separately.
Data Retention
If you have any questions regarding these terms, please contact us at:
Email: info@mentisclinicasia.com
Phone: +92 XXX XXX XXXX
Address: Bahria Heights, Bahria Town, Lahore, Pakistan